Terms & Conditions
1. General information
- Seller: Mouhcine KHADIRI – Sole trader
- Address: Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique
- Company number: BE 0820.916.047
- Email: info@vracado.com
- Telephone: +32 494 25 78 12
2. Purpose and scope
These general terms and conditions of sale apply to all orders placed on the website www.vracado.com. They govern the contractual relationship between Vracado.com and its customers, both private individuals and businesses.
Vracado.com offers a wide range of bulk products as part of an environmentally responsible and sustainable approach, allowing our customers to consume more consciously and with greater respect for the environment.
3. Products and prices
3.1 Products
All our products are presented with their essential characteristics. Photographs are not contractually binding.
3.2 Prices
- Private individuals: Prices shown in euros (EUR), inclusive of all taxes
- Businesses: Prices shown excluding VAT, with VAT invoicing in accordance with the applicable regulations
- Prices may be changed at any time, but the price applied will be the one in force at the time the order is confirmed
4. Ordering and confirmation
4.1 Ordering process
Confirming your order constitutes full and unreserved acceptance of these general terms and conditions of sale.
4.2 Confirmation
You will receive a confirmation email setting out your order and our terms.
5. Payment terms
5.1 Accepted payment methods
We accept the following payment methods:
- Bank cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
- Klarna (deferred payment and payment in instalments)
- Bancontact (Belgium)
- iDEAL (Netherlands)
- EPS (Austria)
- SEPA direct debit
- Przelewy24 (Poland)
5.2 Flexible payment
- Pay after delivery: You can choose to pay after receiving your goods via Klarna (30 days)
- Payment in instalments: Available with Klarna and PayPal, subject to eligibility
- Immediate payment: For faster processing of your order
5.3 Security
All payments are secured by our partner Stripe, which is PCI DSS certified. We do not store any bank details.
5.4 Business invoicing
Businesses automatically receive an invoice with itemised VAT, in accordance with European regulations.
6. Delivery
Please see our Delivery Policy for full details of delivery times, delivery areas and conditions.
- Delivery times: 3 to 10 working days depending on destination
- Charges: Free delivery on the majority of our products
- Areas: International delivery to many countries
7. Returns and refunds
We operate an easy, no-quibble returns policy if you are not entirely satisfied.
Please see our Returns & Refunds Policy for full details.
8. Guarantees
8.1 Conformity
We guarantee that the products delivered conform to your order.
8.2 Quality
All our products are selected against strict quality criteria as part of our environmentally responsible approach.
9. Liability
Our liability is limited to the value of the order. We cannot be held liable for indirect damage.
10. Environmental commitment
Vracado.com is committed to a sustainable approach:
- Reducing plastic packaging
- Bulk products to limit waste
- Preference for local partners
- Recyclable and reusable packaging
11. Customer service
- Email: info@vracado.com
- Telephone: +32 494 25 78 12
- Opening hours: Mon-Fri: 9am-6pm
12. Data protection
Your personal data is processed in accordance with the GDPR. Please see our Privacy Policy & GDPR.
13. Applicable law and jurisdiction
These terms are governed by Belgian law. In the event of a dispute, the Belgian courts shall have jurisdiction.
14. Amendments
We reserve the right to amend these terms at any time. The terms that apply are those in force at the time of your order.
By confirming your order, you accept these general terms and conditions of sale.