Returns & Refunds

Our commitment: Satisfaction guaranteedAt Vracado.com, your satisfaction is our priority. We operate an easy and transparent returns policy.

1. Right of withdrawal

In accordance with European law, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to give reasons or pay any penalty.

2. Conditions for returns

2.1 Condition of the product

To be accepted, ALL returned products must be:

✅ In their original packaging, in the condition in which you received them, with all accessories. Opening the packaging does not prevent a refund: in line with the European right of withdrawal, you have 14 days from receipt to withdraw from your purchase, including after trying the product
✅ In perfect condition, unused and undamaged
✅ Accompanied by all accessories and the invoice

⚠️ Important: Products that have been opened or used, or whose packaging is damaged, cannot be refunded.

3. Returns procedure

3.1 Notifying a return

Contact us: info@vracado.com or +32 494 25 78 12
Give your order number and the product(s) to be returned
State your preference: exchange or refund

3.2 Preparing the parcel

Pack the product carefully in its intact original packaging
Enclose a copy of your invoice
State clearly: exchange or refund

3.3 Sending the parcel

📦 Return postage is at your expense (except for a faulty product, see section 6.1)We recommend sending your parcel with tracking, for your own protection.Return address:Vracado.com – Retours Mouhcine KHADIRI Quai de Compiègne 57, Boîte RCH2 4500 Huy, Belgique

4. Processing your return

4.1 Receipt and inspection

✅ Acknowledgement of receipt within 48 hours
✅ Quality check within 2-3 working days
✅ Approval or reasoned refusal (if the packaging has been opened/the product used)

4.2 Refund

Where a refund is approved:

Timescale: 5 working days after the return is approved
Method: The same payment method used for the purchase
Amount: The price of the product (return postage is not refunded)

4.3 Exchange

Where an exchange is approved:

Replacement product dispatched within 3 working days (if available)
If unavailable: refund or an alternative offered
Re-dispatch charges: FREE

5. Hassle-free returns

5.1 Satisfaction guaranteed

If you are not satisfied with your purchase, no justification is required. We handle every return helpfully and promptly.

5.2 Personal support

Our team is on hand to help you:

📧 Email: info@vracado.com
📞 Telephone: +32 494 25 78 12
🕐 Opening hours: Mon-Fri 9am-6pm

6. Special cases

6.1 Faulty or non-conforming product

For a faulty or non-conforming product:

✅ Return postage covered by Vracado
✅ Priority exchange or full refund
✅ Refund of the original postage included

6.2 A mistake on our part

If there is an error in your order:

✅ Free return and immediate exchange
✅ Refund of postage both ways
✅ A goodwill gesture depending on the situation

6.3 Damaged parcel

If your parcel arrives damaged:

Do not refuse the delivery
Photograph the damage immediately
Contact us: info@vracado.com
Solution guaranteed within 24 hours

7. Tracking your return

7.1 Email notifications

You receive an automatic email at every stage:

✉️ Confirmation that we have received your request
✉️ Acknowledgement of receipt of the returned parcel
✉️ Confirmation of the refund or the exchange

7.2 Real-time status

Check the status of your return by contacting us with your order number.

8. Our quality commitment

Our generous returns policy is part of our commitment to:

✅ Your complete satisfaction
✅ Outstanding customer service
✅ Responsible, stress-free consumption

9. Frequently asked questions

Q: Can I return a product after 14 days?

A: Beyond the statutory 14 days, please contact us. We consider each request individually.

Q: Who pays the return postage?

A: Return postage is at your expense, except for a faulty product or a mistake on our part.

Q: Can I return a product if I have opened the packaging?

A: No, the product must be returned in its original packaging, in the condition in which you received it, with all accessories. Opening the packaging does not prevent a refund: in line with the European right of withdrawal, you have 14 days from receipt to withdraw from your purchase, including after trying the product in order to be refunded.