Delivery Policy
Fast and free delivery
At Vracado.com, enjoy free delivery on all our products, delivered throughout Europe within 3 to 9 working days.1. Delivery areas
1.1 Countries we deliver to
We deliver to 15 European countries:- 🇧🇪 Belgium
- 🇫🇷 France
- 🇳🇱 Netherlands
- 🇩🇪 Germany
- 🇨🇭 Switzerland
- 🇪🇸 Spain
- 🇮🇹 Italy
- 🇦🇹 Austria
- 🇵🇹 Portugal
- 🇩🇰 Denmark
- 🇸🇪 Sweden
- 🇳🇴 Norway
- 🇫🇮 Finland
- 🇬🇧 United Kingdom
- 🇮🇪 Ireland
1.2 Checking your area
When you order, enter your address to check availability in your area automatically.2. Delivery times
2.1 Standard delivery times
3 to 9 working days (Monday to Friday, excluding weekends and public holidays) depending on your destination:- Belgium: 3-5 working days
- France, Netherlands, Germany: 4-6 working days
- Switzerland, Spain, Italy, Austria, Portugal: 5-7 working days
- Denmark, Sweden, Norway, Finland, United Kingdom, Ireland: 6-9 working days
2.2 Order processing
- Orders placed before 2pm: Dispatched the same day (subject to stock)
- Orders placed after 2pm: Dispatched the next working day
- Weekends and public holidays: Dispatched on Monday or the next working day
3. Delivery charges
3.1 Delivery 100% free
✅ Delivery is FREE on ALL our products in the 15 European countries we serve.3.2 Complete transparency
No hidden charges: The total shown when you confirm your order is final.4. Our carrier partners
We work with reliable carriers to make your deliveries run smoothly:- Bpost (Belgium)
- DPD (Europe)
- UPS (International)
- DHL (Express)
- La Poste (France)
- Other local carriers depending on destination
5. Tracking your order
5.1 Dispatch confirmation
You receive a confirmation email with:- ✅ Tracking number
- ✅ Link to the carrier’s website
- ✅ Estimated delivery time
5.2 Real-time tracking
Track your parcel in real time from your confirmation email, or by contacting us with your order number.6. Receiving your order
6.1 Standard delivery
- Delivery to the address given when you ordered
- You do not need to be present (depending on the carrier)
- Delivery to a pick-up point possible (depending on the area)
6.2 Checking on receipt
⚠️ Important: Check your parcel as soon as it arrives- Inspect the outer packaging
- Check the contents
- If there is damage: Take photographs and contact us immediately
6.3 If you are out when we deliver
If you are not at home:- The carrier leaves a calling card
- A further delivery attempt, or collection from a pick-up point
- Holding period: 10-15 days (depending on the carrier)
7. Delivery problems
7.1 Late delivery
If delivery runs beyond the stated times:- 📧 Contact us: info@vracado.com
- Your case is given priority
- A prompt solution guaranteed
7.2 Lost or damaged parcel
If a problem occurs in transit:- 📧 Email: info@vracado.com
- 📞 Telephone: +32 494 25 78 12
- Solution: Free replacement or refund, whichever you prefer
7.3 Incorrect address
- Check your address carefully before confirming
- Changes are only possible before dispatch
- Contact us quickly if you need to
8. Environmental commitment
🌱 As part of our environmentally responsible approach:- Recyclable packaging and reusable materials
- Optimised routes to reduce our carbon footprint
- Carrier partners chosen for their environmental commitments
- Orders combined wherever possible
9. Frequently asked questions
Q: Is delivery really free?
A: Yes, on ALL our products, in the 15 European countries we serve.Q: Can I change my delivery address?
A: Yes, before dispatch. Contact us quickly after placing your order.Q: Do you deliver to my country?
A: If you are in one of the 15 European countries listed, yes! If not, please contact us.Q: What should I do if my parcel is damaged?
A: Photograph the damage and contact us immediately. Solution guaranteed within 24 hours.10. Customer service
Our team is here for any question about your delivery:- 📧 Email: info@vracado.com
- 📞 Telephone: +32 494 25 78 12
- 🕐 Opening hours: Mon-Fri: 9am-6pm
Your satisfaction starts with a flawless delivery. We do everything we can to get it right. ✨